Customer Service

Terms and Conditions It is stated at the outset that the present conditions of sale apply to the sale of products on our site. These conditions apply to the exclusion of all other conditions. Giving result of an offer , to order or make a purchase implies acceptance by the customer of the terms and conditions of Rekad SA. It can not be derogated from these conditions in writing , in which case the other provisions remain applicable without restriction.

Shipping & Delivery
The product is delivered after receiving your payment to the address specified when ordering . Shipping fees are included in the total amount of the order. The delivery times indicated on the website are indicative . Rekad SA strives to adhere strictly to the time of delivery but can not be held responsible for any delays . Shipping: to send books, CDs, DVDs, software, games and magazines.
Subscription: Shipping costs for subscriptions are included in the subscription price.
Privacy & Security
Our company takes all measures to best protect your privacy and comply with the standards prescribed by the Act on the Protection of Privacy in the treatment of personal data .
Thus, security measures , for example, been taken to prevent the loss , misuse or alteration of information received on our site.
Returns & Replacements
The Belgian Law of 14 July 1991 on trade practices and information and consumer protection Article 79 provides that : the consumer has the right to notify the seller to waive the purchase without penalty and without giving any reason , within fourteen days from the day after delivery of the product . When the buyer wants to give up the sale , he may do so within 14 working days of delivery of the order . Goods must then be returned in the same period in their original packaging , intact and original, and together with all accessories and a copy of the invoice / packing slip to: Rekad SA Group, Geelseweg , 47a 2200 Herentals (Belgium) Within 30 days of recovery, Rekad SA refund the customer any amounts paid , with the exception of shipping . Incomplete goods, damaged or soiled by the customer will be taken under any circumstances. The right of withdrawal does not apply on entry tickets sold online
Ordering
For all purchases, Rekad SA accepts payments by credit card, internet and bank transfer. To enable online payments , Rekad SA uses Ogone , the Belgian market leader in terms of Internet payments . Your order is confirmed and permanently binds Rekad SA upon receipt of the e -mail confirming the order validation .
Payment, Pricing & Promotions
Product prices are indicated in euros (taxes included) and do not include shipping . All products ordered must be paid in euros.
The products remain the property of Rekad SA until the price has been finally and fully paid . Rekad SA expressly reserves the right to change the price of a product and to correct errors. If the client is injured by these adaptations, it will be notified in writing and shall be entitled to cancel the order within 7 days of notification of the change .
Rekad SA can not be held responsible for any errors ( typing ) for in prices or conditions. Any offer of a product only until stocks last .
Rekad SA strives to ensure maximum availability of each product. However Rekad SA can not be held responsible for the unavailability of a product. If a product is no longer available, Rekad SA will notify the customer as soon as possible , after which it will decide within 7 working days to cancel the order .
Rekad SA may at no time be held liable for loss or damage arising from the disappearance of the site or the unavailability of a product on the Belgian market.
Viewing Orders
Through your account, you can check all your history.
Updating Account Information
You can update your information at any moment . It sufit login to your account and adapt the required data.